PRIVACY POLICY / RETURN AND REFUND POLICY

Effective Date: September 9, 2025
Contact: sales@inkopscustoms.com

Most items we sell are custom-made. To keep things clear and fair, please review the terms below.

• Custom products are final sale once the final proof is approved (verbally, in writing, or via platform confirmation).
   
• Customer responsibility: You are responsible for verifying spelling, numbers, colors, layout, and content in the proof. Any errors present in an approved proof are not eligible for cancellation, refund, or reprint.
   
• Color expectations: Print colors (CMYK) may differ from screen previews (RGB) and from device to device. Minor color variance is not a defect and is not return-eligible.
   

• Reasonable variances in trim, placement, and color can occur in commercial printing and textiles. Small, industry-standard tolerances are not considered defects.
   

• In-house items (e.g., certain apparel/DTF work): If you believe there’s a production issue, contact us within 7 days of delivery with photos. We will review the case individually and, at our sole discretion, determine an appropriate course of action (which may include guidance, adjustments, or other options).
   
• Outsourced/third-party items (e.g., large format, specialty print): Once proof is approved and production has begun, the order is final. If there is an alleged manufacturer issue, we can assist with a claim to the supplier, but no refund or reprint is guaranteed by Ink Ops Customs.
   

• Title and risk of loss transfer to the customer upon carrier acceptance. If an order arrives damaged or appears lost in transit:
   
  • Notify us within 48 hours of delivery scan (or expected delivery date).
     
  • Keep all packaging and provide photos/video so we can assist you in filing a carrier claim.
     
  • Any remedy is subject to the carrier’s or supplier’s policies and outcome of their investigation. Ink Ops Customs is not responsible for carrier damage, delays, or missed deadlines caused by the carrier or weather/events outside our control.
     

• For standard, non-custom products (if offered), returns may be considered within 14 days of delivery at our discretion. Items must be unused and in original packaging. Unauthorized returns may be refused. Customer is responsible for return shipping unless otherwise agreed in writing.
   

• We handle concerns individually to find a fair outcome. No refunds, credits, or reprints are promised or implied unless expressly authorized by Ink Ops Customs in writing.
   

• Orders may be cancellable before proof approval and production. After approval/beginning production, orders are not cancellable.
   

• When you supply artwork, you confirm you hold the rights to use it and that files meet technical requirements (resolution, formatting, margins). Issues arising from low-quality or unlicensed files are not return-eligible.
   

• We strive to meet requested timelines, but delivery dates are estimates and can be affected by production queues, supplier capacity, and carriers. Rush fees (if applicable) are non-refundable.
   

• To the maximum extent permitted by law, Ink Ops Customs’ total liability for any order is limited to the amount you paid for that specific product or service. We are not liable for indirect or consequential losses (lost sales, events, etc.).
   

How to start a review: Email sales@inkopscustoms.com within the timeframes above and include your order number, description of the issue, and clear photos.